NOC as a Service (NOCaaS)
NOC as a Service, without the night shift.
PrahiX runs your network operations centre as a service — continuous multi-vendor monitoring, real fault diagnosis, and self-healing automation across every switch, router, firewall, server and link you operate. One console for every site, 24x7, without three shifts of engineers rostered to watch dashboards.
monitoring and escalation across every site, including nights and weekends
metrics ingested per second across the estate
faster mean time to resolution
Why network teams stay reactive.
The tooling is rarely the missing piece. What is missing is somebody watching it at 3am, somebody who knows which vendor's console answers the question, and an agreed action for the fault that also happened last month.
Many sites, one small network team
Every branch, plant or campus adds devices, links and failure modes, but headcount rarely follows. Coverage thins out at exactly the rate the estate grows.
Multi-vendor gear that reports differently
Cisco, Juniper, Fortinet, Aruba and the rest each expose health their own way, so answering one question about one outage means logging into several consoles and reconciling them by hand.
Users report faults before monitoring does
Threshold alerts fire after impact. Slow degradation — a failing uplink, a memory leak, a circuit quietly saturating — goes unseen until it is an outage with a queue of tickets behind it.
Nobody is watching at 2am
Overnight and weekend faults sit until morning, turning a ten-minute fix into a shift-long recovery and an awkward conversation about the SLA.
What you get from a managed network operations centre.
Monitoring, diagnosis and first-line remediation delivered as an operating service — every site, every vendor, every hour — priced as a subscription rather than as a rota.
Proactive fault detection
Per-device baselines mean deviation is measured against that device's normal, not against a threshold someone guessed at during rollout. Degradation surfaces while it is still a trend, which is the only point at which it is cheap to fix.
Multi-vendor device diagnostics
One agentless view of switches, routers, firewalls, wireless controllers, access points, servers and links regardless of manufacturer — health, interface state, configuration drift and capacity in a single console rather than one per vendor.
Self-healing automation
Known faults get a remediation playbook — restart the service, fail the link over, clear the queue, reclaim the buffer — so recurring problems resolve themselves and only genuinely novel ones reach a human.
24/7 network monitoring, every site
Remote and branch locations are monitored exactly as head office is. A link degrading at a site with no local IT presence surfaces immediately, instead of when somebody there gives up and calls.
Capacity and configuration visibility
Trends show which circuits and devices are running out of headroom before a project forces the question, and change history shows what was altered on which device, when — the two questions that follow every unexplained outage.
Lower total cost of ownership
No NMS licence to buy and maintain, no out-of-hours callout rates, no night shift to roster, and no second platform beside your security tooling. One subscription covers the tooling, the operation and the hours.
One platform for NOC and SOC.
Most NOC as a Service providers watch availability and stop there. PrahiX was built as a unified operations platform, so network telemetry, security telemetry and automated remediation share one data model, one timeline and one screen.
The performance problem that is actually an attack
A saturating circuit and a suspicious destination are the same event seen from two angles. On one platform they are correlated into one incident; on two platforms they are two tickets that never meet.
One estate, one inventory, one source of truth
The device inventory the NOC monitors is the device inventory the SOC reasons about. Nobody maintains two lists, and nothing falls between them because it was only ever in one.
Remediation and containment share an automation engine
The playbook that fails a link over and the playbook that isolates a host are the same kind of object, built and audited the same way. One approval model, one change record.
Cameras and access control are on the network too
The devices most NOCs ignore are monitored as part of the estate — so a camera that has quietly been offline for three weeks is a fault with a ticket, not a discovery made after an incident.
The difference at 2am
Separate NOC and SOC
- The NOC sees a branch circuit saturating and opens a capacity ticket.
- The SOC, on another console, has no visibility of that traffic at all.
- The circuit is upgraded. The saturation continues.
- Two weeks later someone works out it was exfiltration.
PrahiX unified NOC + SOC
- One platform sees the saturation and the destination reputation together.
- It is raised once, as one incident, with the network and security context attached.
- Automation contains the host and preserves the evidence on the link.
- Neither team had to reconcile two versions of the same night.
How our NOC as a Service works.
Four stages, running continuously — and you can see every one of them. A NOC you cannot look inside is just an inbox with an SLA attached.
Discover and connect the estate
Agentless discovery over SNMP, syslog, NetFlow and vendor APIs builds the inventory — devices, interfaces, links and the dependencies between them — across every site, without agents to deploy on network gear that would not accept them anyway.
Baseline, then monitor
Availability, interface state, CPU and memory, temperature, latency, loss, jitter and configuration state are polled continuously. Each device learns its own normal, so proactive fault detection is measured against behaviour rather than against a static threshold.
Diagnose, not just alert
Related symptoms are correlated back to the device or link that actually failed, and the downstream alert storm is suppressed. What reaches your team is one diagnosed fault with the vendor-specific detail attached, not forty notifications about the things behind it.
Remediate, then report
Known faults trigger their self-healing playbook and close themselves out. Novel ones escalate with the diagnosis already done. Availability, change history and every action taken accumulate into the uptime reporting your business asks for each month.
What NOC as a Service replaces.
The comparison that matters is not licence against licence — it is everything you would otherwise buy, staff and keep running in order to watch one estate.
| Capability | Build an in-house NOC | Monitoring tool + break-fix vendor | PrahiX NOC as a Service |
|---|---|---|---|
| 24x7 coverage | Three shifts plus relief to hire and retain | Business hours, with an out-of-hours callout rate | Included — nights, weekends and holidays |
| Monitoring platform | Licensed, deployed and maintained by you | Yours to license; the vendor arrives after you call | Runs on the platform — no separate NMS licence |
| Multi-vendor diagnostics | One console per vendor, plus someone who knows each | Whatever that vendor happens to support | One agentless view across manufacturers |
| Remediation | Your engineers, at whatever hour it happens | A ticket, and possibly a truck roll | Self-healing playbooks for known faults; escalation for the rest |
| Security telemetry | A different platform and a different team | Out of scope entirely | Same platform, same estate, same timeline |
| Remote and branch sites | Covered when somebody is free | Covered when somebody is dispatched | Monitored exactly as head office is |
| Time to first fault caught | Measured in quarters — hiring, then deployment | Weeks, once discovery and thresholds are tuned | Starts with the first connected sites, not the last |
| Cost model | Capex plus permanent headcount | Licence plus per-incident charges | One operating subscription |
Built for Indian enterprise operations
Continuous availability evidence and change history across every site you run, accumulated as the NOC operates rather than assembled the week before an audit. The same evidence questions belong in procurement — they anchor how to evaluate NOC service providers.
- Continuous availability and performance records
- Configuration-drift and change visibility
- ISO 27001:2022-aligned controls
- Made in India · data stays where you need it
Trusted by operations teams across India
Have Questions? We've Got Answers.
NOC as a Service (NOCaaS) means a provider runs your network operations centre — continuous monitoring, fault diagnosis and first-line remediation across your devices, links and sites — instead of you staffing shifts to watch dashboards. PrahiX adds self-healing automation, so known faults are corrected without waiting for an engineer to pick up the ticket.
A tool tells you something is down. It still needs somebody watching it at 3am and somebody who knows what to do next. A network operations center delivered as a service includes that person and that runbook. The platform matters, but what you are buying is the operation around it. The split is unpacked in NOC vs NMS.
Monitoring is multi-vendor by design and built on open standards — SNMP, syslog, NetFlow and API polling — so switches, routers, firewalls, wireless controllers and servers from different manufacturers are diagnosed in one console rather than one console per vendor. What that looks like for one device class is unpacked in firewall monitoring. Send us your device inventory and we will confirm coverage against it before you commit to anything.
That is the usual reason teams adopt it. Remote and branch locations are monitored the same way as head office, so a link degrading at a site with no local IT presence surfaces immediately rather than when somebody there calls to complain.
It runs a defined remediation for a defined fault — restart a hung service, fail a link over, clear a queue — and nothing else. Which actions are allowed to run unattended, which need approval, and which stay advisory is agreed per action and per environment during onboarding, and every run is recorded on the change history.
It removes the NMS licence, the out-of-hours callout charges, the round-the-clock staffing and the separate platform you would otherwise run beside your security tooling. Because network and security operations share one platform, you are also not paying to integrate them or to keep those integrations working through upgrades.
On PrahiX they run on one platform, which is the point. A performance problem that turns out to be a security event does not have to be re-explained to a different team with different tooling — the network and security views are the same estate seen two ways.
Yes, and it is how most engagements begin. We scope a POC around a defined slice of the estate — a site, a region, or one class of device — connect it, and run real monitoring and diagnosis against your own network so you are evaluating results rather than a slide deck.
Keep reading
See your own estate on one console before you commit.
Send us your device inventory and we will scope a POC across a real slice of it — multi-vendor diagnostics, self-healing automation, and one view of every site you run.