Banking & financial services
Branch and ATM monitoring, for every site a bank runs.
A bank is not one estate. It is a thousand small ones — a branch with a link, a switch, a camera and an ATM, repeated across a state, most of them with nobody technical inside the building. Behind that sits a digital channel that cannot go down and a physical-security obligation involving cash. PrahiX watches all of it from one platform: network, security and surveillance, every site, around the clock.
of sites monitored from one dashboard
faster mean time to resolution
console for the network, the SOC and the cameras
Why banking estates outrun their teams.
The hard part of banking infrastructure is not complexity at the centre. It is that most of the estate is somewhere else, in buildings with no technical staff, and it all has to work before the shutters go up.
Most of the estate is branches, and branches have no IT
A few devices per site, hundreds of sites, and nobody local to look at any of them. The usual detection mechanism for a branch fault is a queue of customers and a phone call to somebody's mobile.
The ATM is the most visible thing you run
Downtime is a customer complaint, a reported number and a reputational event at once — and unlike everything else in the estate, the machine is also physically attacked. Both problems land on different teams.
One branch, three contracts
The network vendor, the security team and the e-surveillance provider each cover part of a single building. When something goes wrong in it, establishing what actually happened means three phone calls and a timeline nobody owns.
The digital channel raises the stakes on everything behind it
Net banking, UPI and mobile mean a link or a dependency failing at 9pm is a public event within minutes. The infrastructure did not change; the tolerance for not noticing did.
What one platform does across a banking estate.
The unit of monitoring stops being the device and becomes the site — which is how a bank actually experiences an outage, and how it has to be escalated.
Every branch monitored like head office
Remote and rural sites are covered exactly as the flagship is, so a degrading link at a location with no IT presence surfaces immediately rather than when someone there gives up and calls the regional office.
ATM reachability and the estate around it
The machine's network path, the link carrying it, the failover behind that and the camera covering it are monitored together — so an ATM going offline arrives with the reason attached rather than as a ticket to investigate.
Multi-link and failover you can actually verify
MPLS with a broadband backup only helps if the failover works. The platform shows which path is carrying traffic and whether the switch actually happened, which is normally discovered during the outage it was bought to prevent.
Branch surveillance that is verified, not assumed
Cameras at the counter, the cash-handling area and the ATM are monitored for health like any other device, so coverage is a known state rather than an assumption tested for the first time during an incident.
24x7 security operations across the estate
Detection, analyst-verified triage and automated response covering head office, the data centre and the branches — staffed by your team on the platform, or by ours as a managed service.
One escalation path per site
Network, security and surveillance faults at the same branch reach the same queue with the same severity model, instead of three vendors' portals with three definitions of urgent.
A branch is one building, not three contracts.
Everything in a branch shares a link, a power supply and a switch. Splitting the monitoring of it across three suppliers does not split the failure modes — it just guarantees that nobody is looking at the thing that connects them.
A camera going dark is usually a network fault
PoE, a switch port, the branch link. When one platform watches both, the surveillance outage and its cause are one ticket — and the fix happens this week rather than at the next scheduled site visit.
An unreachable ATM and a door that opened at 02:00
Network reachability, access events and camera coverage on one timeline is the difference between an ATM fault and a possible attack on one. Those need very different responses, and the distinction is only visible if both signals are in the same place.
The digital channel and the network underneath it
A channel degradation is almost always something in the path — a circuit, a firewall, a load balancer. Correlating application symptoms with the infrastructure carrying them is what shortens the bridge call.
Regional and head-office views of the same estate
Regional managers see their sites, the NOC sees the network, the SOC sees the threat picture — one platform, scoped per role, rather than each function maintaining its own version of what is deployed where.
The difference on a Saturday morning at a branch
Three vendors, three views
- The branch manager calls: the ATM is down and the counter camera is black.
- The network vendor checks and reports that the link is up.
- The surveillance provider will send an engineer on Monday.
- Nobody establishes that both went dark at 06:14, or why.
PrahiX unified platform
- Both dropped at 06:14, behind the same branch switch port.
- It was raised as one fault before the branch opened.
- The failover that should have carried the ATM did not, and the platform said so.
- Monday's site visit is a confirmation, not an investigation.
How it works across a branch network.
Four stages. The first one is usually the surprise — discovery finds sites, devices and links that no current record accounts for, and a number of cameras that stopped working some time ago.
Discover the estate as it is
Agentless discovery across branches, ATMs, regional offices and the data centre identifies what is actually deployed — devices, models, firmware, links and the cameras and controllers at each site — rather than what the asset register believes.
Monitor the site as a unit
Each branch is watched as one thing: link health and failover state, switch and router, ATM reachability, UPS, and camera and access-control health, rolled up so a site is either fine or has a named problem.
Correlate network, security and surveillance
Telemetry from all three lands on one incident timeline, so a physical event and a network event at the same site are one investigation. Detections are mapped to MITRE ATT&CK and triaged before anything reaches your team.
Escalate, remediate, evidence
Known faults trigger their playbook and novel ones escalate with the diagnosis attached. Availability, incidents, actions and change history accumulate per site, per region and per channel — which is also what the regulatory reporting draws on.
What one platform replaces.
Banking estates accumulate suppliers by layer and by region, each with its own portal and its own idea of a service level. The cost is rarely the contracts; it is that no one of them can answer a question about a whole branch.
| Capability | A vendor per layer | A managed contract per region | PrahiX unified platform |
|---|---|---|---|
| Branch coverage | Per layer, per vendor | Per region, with different scopes | Every site, monitored identically |
| ATM visibility | Reachability at best | Depends on the contract | Path, link, failover and the camera covering it |
| Surveillance health | Assumed until footage is needed | Site visits on a schedule | Monitored continuously, like any device |
| Cross-layer diagnosis | Not possible — three data sets | Not possible — different providers | Native, on one incident timeline |
| Out-of-hours | Callout rates, per vendor | Varies by contract | 24x7, in-house on the platform or run by us |
| Escalation | Three portals, three severity models | One portal per region | One queue, one severity model, per site |
| Regulatory evidence | Collected from each vendor at audit time | Partial, and per contract | Continuous, and exportable per entity |
| Cost shape | Several contracts plus internal coordination | Several contracts, renewing separately | One operating subscription |
The regulatory half, without a second project
Continuous monitoring, incident timelines and retained availability records are what the RBI's framework and CERT-In reporting draw on — and here they are produced by the same platform that runs the estate rather than assembled for an audit. The frameworks themselves, and what evidence each one asks for, are covered properly on their own pages — RBI cyber security framework, SEBI CSCRF and DPDP.
- RBI IT & Cyber Security Framework alignment
- SEBI CSCRF readiness for a broking or asset-management arm
- CERT-In incident-reporting readiness
- ISO 27001:2022-aligned controls · DPDP Act-aligned handling · Made in India
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Have Questions? We've Got Answers.
The branch and ATM network — links, routers, switches, wireless and their failover paths — plus servers and the infrastructure carrying core and digital channels, plus security telemetry from identity, endpoints and perimeter, plus the cameras and access controllers at each site. The point is that all of it is one estate on one platform rather than three suppliers covering one building between them.
That is the usual reason banks adopt it. Monitoring is agentless and remote, so a rural branch is covered exactly as head office is. A degrading link or a failed camera at a site with no technical staff surfaces immediately instead of at the next visit — which for most estates is the difference between a fix and a discovery.
We monitor the ATM's network reachability and everything it depends on — the branch or site link, the failover path, the switch port, the power, and the camera covering the machine. What we do not do is manage the ATM application or the cash side; that stays with your ATM managed-services provider. The value here is that when a machine goes offline, the reason is usually in the layer we watch.
Cameras and access controllers are monitored for health like any other device — reachable, streaming, recording — and their events join the same timeline as network and security activity. Where you already run an e-surveillance contract, this tells you whether it is actually delivering coverage, which is a question those contracts rarely answer themselves.
This page is about running the estate; the RBI cyber security framework page is about what the regulator asks and how the evidence is produced. They are the same platform seen from two directions — most banks care about both, but they are different conversations and usually different people. If your question is about IS audit evidence, committee reporting or the 24/7 SOC expectation, start there.
Yes, and in a large estate that is normally the practical path. We can monitor across what a managed-services provider operates, ingest from a monitoring platform you already license, and give your own team the view none of the individual contracts provides. Consolidation, where you want it, then happens on your timetable rather than as a precondition.
Yes — one estate, monitored once, with reporting scoped per entity so each regulator's filing draws on the same underlying record. Groups holding both an RBI and a SEBI licence are a case this was built for; the SEBI CSCRF page covers that side in detail.
A bank holds more personal data than almost any other kind of business, and the DPDP Act's substantive obligations commence in May 2027 — notice and consent, data-principal rights, reasonable security safeguards and a 72-hour breach report. Every one of them assumes you already know which tables hold personal data and which accounts can read them, which is not a question a core banking migration ever answers. DPDP compliance covers that discovery and the access record it produces, against the same estate this page describes.
Yes, and we would suggest scoping it around your worst-performing region rather than a showcase one — fifty branches where faults recur, documentation is stale and at least one vendor relationship is strained. That is where site-level correlation either earns its place or does not.
Keep reading
Pick your hardest fifty branches.
Not the flagship sites — the region where faults recur, the documentation is out of date and nobody is quite sure which cameras still work. We will run discovery and monitoring against those, because that is where the answer actually matters.